Solace Hospice & Palliative Care, Inc. (“Solace Hospice,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting our website.
This Privacy Policy explains how we may collect, use, disclose, and protect information obtained through our website at www.solacehospicepci.com.
1. Information We May Collect
When you visit or interact with our website, we may collect information that you voluntarily provide to us, including:
Name
Telephone number
Email address
Mailing address
Information submitted through our Contact Us forms
Patient referral information
Appointment requests
Employment or career inquiries
Information submitted through surveys
Messages or questions sent to Solace Hospice
Other information you voluntarily provide
Because we are a healthcare provider, information submitted through certain website functions may include information relating to a patient’s health, healthcare needs, or requested hospice or palliative care services.
2. Health Information and HIPAA
Solace Hospice & Palliative Care, Inc. is committed to protecting the privacy and security of Protected Health Information (“PHI”) in accordance with applicable federal and state laws, including the Health Insurance Portability and Accountability Act (“HIPAA”), when HIPAA applies.
Our use and disclosure of PHI as a healthcare provider is governed by our HIPAA Notice of Privacy Practices, which is separate from this Website Privacy Policy.
If there is a conflict between this Privacy Policy and our HIPAA Notice of Privacy Practices regarding PHI, the HIPAA Notice of Privacy Practices and applicable law will govern.
3. Please Use Caution When Sending Health Information Online
Please do not submit sensitive medical information through general website contact forms unless the form is specifically intended and appropriately secured for that purpose.
Email and ordinary website communications may not always provide the same security protections as approved clinical communication systems.
If you are a current patient or family member and need to discuss confidential medical information, please contact Solace Hospice directly at (847) 250-5036 for instructions on the appropriate communication method.
4. Medical Emergencies
This website is not intended for medical emergencies.
Do not use the website, email, contact forms, or appointment forms to request emergency medical assistance.
If you are experiencing a medical emergency, call 911 or seek emergency medical assistance immediately.
Current Solace Hospice patients and families who need hospice assistance should use the appropriate hospice contact or on-call number provided to them.
5. How We Use Information
Information collected through our website may be used to:
Respond to inquiries and requests
Provide information about hospice and palliative care services
Respond to patient referrals
Contact prospective patients, family members, caregivers, or referral sources
Process appointment requests
Communicate with healthcare providers and care partners when appropriate
Respond to employment inquiries and applications
Process surveys and feedback
Improve our website and services
Maintain website security
Comply with legal and regulatory requirements
Perform other healthcare, administrative, or operational activities permitted by applicable law
We do not sell Protected Health Information.
6. Patient Referrals
Our website may allow individuals, healthcare providers, facilities, family members, or other persons to submit information concerning a potential hospice or palliative care patient.
Referral information may contain health information and other sensitive personal information.
Solace Hospice will use referral information for purposes related to evaluating, coordinating, communicating about, or providing requested healthcare services and as otherwise permitted or required by law.
Submission of a referral through the website does not guarantee admission to hospice or palliative care services.
7. Cookies and Website Technologies
Our website may use cookies and similar technologies that help the website function, understand website usage, maintain security, and improve visitors’ experience.
These technologies may collect information such as:
IP address
Browser type
Device type
Operating system
Pages visited
Date and time of visits
Referring website
General website interaction information
We seek to use website technologies in a manner consistent with applicable privacy and healthcare privacy requirements.
We do not intend for advertising or analytics technologies to collect Protected Health Information through our website.
8. Third-Party Services
Our website may contain links to or utilize services operated by third parties.
Examples may include website hosting providers, payment or donation processors, survey services, mapping services, or other technology providers.
When you leave our website or interact directly with a third-party service, that organization’s privacy policy and practices may apply.
Solace Hospice encourages users to review the privacy policies of third-party websites before providing personal information.
9. Donations and Payment Information
If our website provides a link to an outside payment processor for donations or other transactions, payment information may be collected and processed directly by that third-party payment provider.
Solace Hospice does not necessarily receive or store complete credit or debit card information submitted directly to a third-party payment processor.
The payment provider’s privacy policy, security practices, and terms may apply to information submitted through its service.
10. Employment Applications
Information submitted through our Careers section may be used to evaluate candidates for employment, communicate with applicants, perform recruiting and hiring activities, verify information where permitted by law, and comply with employment-related legal obligations.
Employment information submitted through the website is not considered patient medical information merely because Solace Hospice is a healthcare provider.
11. Information Sharing
We may disclose personal information when reasonably necessary to:
Provide requested services
Coordinate healthcare services
Operate and maintain our website
Work with vendors and service providers
Protect our organization, patients, employees, or others
Investigate security incidents
Comply with court orders, subpoenas, regulatory requirements, or other legal obligations
Complete a business transaction permitted by law
When PHI is involved, disclosures are governed by HIPAA and other applicable healthcare privacy laws.
Where required, Solace Hospice enters into appropriate agreements with vendors that create, receive, maintain, or transmit PHI on our behalf.
12. Data Security
Solace Hospice uses reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, alteration, loss, or disclosure.
However, no website, email system, electronic transmission, or data storage system can be guaranteed to be completely secure.
Users should therefore exercise care when submitting sensitive information electronically.
13. Children’s Privacy
Our website is intended primarily for adults seeking information about hospice, palliative care, employment, healthcare services, or related matters.
We do not knowingly use our website to solicit personal information directly from children under 13 for commercial purposes.
Parents or legal guardians who believe a child has submitted personal information through our website may contact us to discuss the information.
14. Email and Telephone Communications
If you provide us with your telephone number or email address, we may use that information to respond to your inquiry or communicate with you regarding the services or information you requested.
Submitting a website inquiry does not constitute consent to receive unrelated marketing communications where separate consent is required by law.
Please remember that ordinary email may not be appropriate for sending highly sensitive health information.
15. Your Privacy Rights
Depending upon the type of information involved and applicable law, you may have rights concerning your personal information.
Patients also have specific rights concerning their Protected Health Information under HIPAA and other applicable laws. Those rights are described in our Notice of Privacy Practices.
Questions concerning patient health information or privacy rights should be directed to Solace Hospice using the contact information below.
16. External Links
Our website may contain links to websites operated by other organizations.
Solace Hospice is not responsible for the privacy practices, security, accuracy, or content of third-party websites. Visiting an external website is subject to that website’s privacy policy and terms.
17. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our website, services, technology, legal requirements, or privacy practices.
When material changes are made, the revised policy will be posted on our website with an updated “Last Updated” date.
We encourage visitors to review this Privacy Policy periodically.
18. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact:
Solace Hospice &
Palliative Care, Inc.
40W310
LaFox Rd, Unit K2
St. Charles, IL 60175
Phone:
(847) 250-5036
Email:
www.solacehospicepci.com
For questions specifically concerning your medical records, Protected Health Information, or rights under HIPAA, please contact Solace Hospice and request assistance regarding privacy or health information.
Solace Hospice &
Palliative Care, Inc.
Committed
to dignity, confidentiality, comfort, and compassionate care.